Terms of service

Who we are

Ranna is a QR ordering service for restaurants, cafés and food businesses in Algeria. Shops publish a menu, customers scan a QR code and order from their phone, and the shop calls the customer when the order is ready.

The service and who it is for

Ranna provides a shop page and menu, QR codes to print, an order board, alerts that tell customers their order is ready, and the related dashboard. It is a business service for food businesses. It is not a marketplace: orders are placed with your shop, and food is paid for at your counter, outside the service.

Alerts depend on each customer’s phone, browser and settings. We describe their limits in the product and do not guarantee that every alert reaches every customer.

Your account

You must give accurate information and keep your password safe. You are responsible for what happens under your account, including the staff accounts you create.

You confirm that you are authorised to act for the business you register and that it may lawfully sell what your menu offers.

Prices, subscription and invoices

Packs, prices and allowances are shown on the pricing page and in your dashboard, in Algerian dinars. A pack starts with a free period; the subscription period then runs from your confirmed payment for the length stated (for example one year). Nothing is charged automatically.

We issue an invoice for each payment with the mentions required by Algerian law. If a period ends unpaid, your shop enters a grace period and is then suspended until you pay; your data is kept. You can cancel at any time: the shop stays active until the end of the period you paid for. Paid periods are not refunded, except in the cases listed in the Refund policy or where the law requires it.

Your obligations as a seller

You are the seller to your customers. You are responsible for your menu, your prices (displayed in dinars, taxes included where applicable), the information you give about your food, including allergens and ingredients, hygiene and food safety, and for complying with the laws that apply to your sales, in particular Law 18-05 on electronic commerce and Law 09-03 on consumer protection.

You must not sell through the service anything that the law prohibits from being sold online.

Your content and your customers’ data

You keep all rights to your menu, photos, logo and other content, and allow us to host and display them to provide the service.

For your customers’ order data you are the data controller and we process it on your behalf. Our Privacy notice explains this and how to exercise rights.

Acceptable use

Do not use the service for anything unlawful, to collect data you are not entitled to, to send unsolicited messages, or to disrupt or probe the service. We may suspend accounts that do.

Availability and liability

We work to keep the service available but do not promise it will be uninterrupted. To the extent the law allows, our liability is limited to the amount you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect losses such as lost profits. Nothing here limits liability that cannot be limited by law.

Changes and termination

We may update these terms and will tell you in advance of material changes. You may close your account at any time from Settings. We may end the service for an account that breaches these terms, after notice when possible. After closure, we keep invoices for the period the law requires and delete the rest.

Language, governing law and disputes

These terms are available in Arabic, French and English; the Arabic version prevails if they differ.

They are governed by Algerian law. Disputes are brought before the competent courts of [city], Algeria, after an attempt to settle them amicably.